POSITION PURPOSE:
The Showroom Manager plays a vital role in the success of our retail operations by overseeing the showroom’s daily activities, leading a dedicated team, and ensuring a seamless and exceptional customer experience. You will strategically manage and drive showroom sales, uphold operational efficiency, and create a welcoming environment that aligns with the brand image. You will also be responsible for implementing effective sales strategies, fostering a positive team culture, and maintaining a focus on customer satisfaction.
ESSENTIAL FUNCTIONS:
• Provide strong leadership to the showroom team, fostering a positive and collaborative work environment.
• Oversee recruitment, training, and development of showroom staff to ensure a high-performing team.
• Develop and implement sales strategies to achieve or exceed revenue targets.
• Monitor sales metrics, analyze performance data, and take proactive measures to optimize sales outcomes.
• Ensure a consistently high level of customer service by setting and maintaining customer-centric standards.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Oversee showroom inventory management, ensuring accurate stock levels and an appealing product presentation.
• Collaborate with the merchandising team to create visually appealing displays that align with the brand image.
• Implement and optimize operational processes to enhance workflow efficiency.
• Streamline showroom procedures to maximize productivity and meet organizational goals.
• Conduct regular training sessions for showroom staff on product knowledge, sales techniques, and customer service.
• Identify areas for skill development and implement training programs to enhance the team’s capabilities.
• Develop and manage the showroom budget, ensuring effective control of expenses and maximizing profitability.
• Provide regular financial reports to senior management.
• Collaborate with the marketing team to plan and execute promotional events and campaigns.
• Implement marketing strategies to attract new customers and retain existing ones.
REQUIREMENTS, REASONING ABILITIES AND PHYSICAL DEMANDS:
• Strong understanding of retail sales and customer service.
• Must be proficient in Microsoft Office Suite or related programs.
• Strong organizational and multitasking abilities.
• Willingness to contribute ideas for enhancing showroom efficiency.
• Ability to adjust strategies as per the evolving needs of the showroom.
• Ability to think critically and make decisions in line with company policies.
• Job requires the use of a computer, phone, calculator, and other technological equipment.
• Ability to stand, walk, and move around the showroom for extended periods.
Essential functions listed in this job description are not all inclusive. Additional duties and responsibilities may be assigned as needed.
DEPARTMENT/DIVISION: Sales
REPORTS TO: Regional Sales Manager
SUPERVISES: N/A
SALARY: Commensurate with experience.
CONTACT: Please email your resume and cover letter to: hr@thibautdesign.com